The Guide - Frequently Asked Questions

Frequently Asked Questions

General Questions

• How can Kazaa be free?
• Why did my Participation Level go back to medium when I upgraded to the latest version of Kazaa and how fast will I get my normal level back?
• Do I have to pay to use Kazaa?
• I have paid money to use Kazaa or something similar and I can’t download it, it won't run properly or I'm just not happy about it.
• Can you remove the advertising?
• Can I burn files onto a CD?
• How can I uninstall Kazaa?
• What is 'My Participation Level'?
• I have forgotten my password, what should I do?
• Does Sharman Networks have plans for a Mac OSX version of Kazaa?
• What is Kazaa Media Desktop and what is Kazaa Plus?
• Kazaa used to work for me, and now it doesn't – why?

Information for Parents

• Understanding how files appear in Kazaa
• How can I manage what my children see on Kazaa?
• How can I protect against viruses?
• How can I protect my children’s privacy?
• What do I do if I find something that I think is inappropriate?

Getting Started

• I can't install or start Kazaa, what should I do?
• The Search and Traffic buttons are inactive, what is wrong?
• Kazaa just says ‘Connecting’, why won't it connect?
• How can I stop Kazaa launching automatically when I turn on my PC?

Searching

• How can I clear my search history?
• I can't find what I am searching for. What should I do?
• Where do files that I download end up on my computer?
• Can you put more files on Kazaa?
• What can I do if I get the file status "More sources required" or "Remotely queued" in Traffic View?

Downloading & Uploading

• Why does it say 'Connecting' in the progress field in ‘Traffic’ view?
• My downloads start, but after a minute or so, they show failed.
• Why are my downloads so slow?
• Why was my download disrupted?
• What does the ‘More Sources needed’ message mean?
• Why do so many uploads from my machine end up aborted?
• How can I improve my Kazaa's download performance?
• Can I get viruses using Kazaa ?
• I have found a virus/adult/copyright/damaged file on Kazaa, can you please remove it?

Playing Media Files

• Why can't I preview a media file?
• Why does Kazaa crash when playing a media file?
• Why can't I play a media file or why do I get a ‘Player Error’ when trying to play a media file?
• Why do I only get sound and no video, or video and no sound?

Supernodes

• What is a Supernode?
• Is it harmful for my computer to be a Supernode?
• What if I don't want my computer to be a Supernode?
• Why are thousands of computers trying to connect to my computer using port 1214?

Known Issues

• Why am I getting a 'Runtime Error' the first time I start Kazaa?
• After installing Kazaa, I am getting the error message 'You have uninstalled a part of Kazaa that is needed to run'. Why?
• Why am I getting the error message 'Unable to open C:\Program Files\Kazaa\Db\data1024.dbb' when I start Kazaa?
• Kazaa used to work for me, and now it doesn't – why?

Privacy

• Are there changes that help protect users’ privacy?
• How do I enable ‘Find More From Same User’ if I want users to see into ‘My Shared Folder’?