Phone and credit card billing issues
What are these charges from Brilliant Digital Entertainment on my credit card?
If you have a charge on your credit card from Brilliant Digital Entertainment, Inc. (BDE) for on line music,
that would be for our Kazaa Music Subscription, which gives you unlimited music downloads. It’s a great deal
– just head over to
www.kazaa.com, log in now, and enjoy unlimited music downloads from all your favorite artists!
How do I question a charge on my credit card?
Need to dispute a transaction on your credit card statement?
Click here:
Ask Kazaa.
Or call 1800-401-1435
My credit card is blocked, how do I unblock it?
If you signed up for a Free Trial account, and you then cancelled within the trial period, then your credit card or cellphone number may be blocked by our billing system. If you wish to subscribe again, please use the Contact Us form on this support site to let us know your details so we can unblock you.
What are these charges from Brilliant Digital Entertainment on my phone bill?
If you have a charge on your mobile phone or local phone bill from Brilliant Digital Entertainment, Inc. (BDE) for on line music,
that would be for our Kazaa Music Subscription, which gives you unlimited music and ringtone downloads.
To contact us about a phone billing question, please use one of the following options:
Phone Support for Mobile or Cell Billing:
To reach us by phone, you can reach us at 1-866-309-9203, 24 hours a day, 7 days a week.
If you are being charged to your cell phone, you can send one of the following keywords to 52922 (or if registered prior to March 24, 2009 text to 44577) to get information sent to you:
STOP- Txt this keyword to discontinue your membership to Kazaa.
HELP- Txt this keyword and you will receive a message explaining service.
Email – Email us at
info@kazaa.aavalue.com for help.